Refund policy

Last updated: November 7, 2026

Our promise

We want every bag of Aurea to be a joy to brew. If something isn’t right with your order, email us at info@aurearoasters.com within 30 days of delivery with your order number, and we’ll work with you to make it right.

Damaged, incorrect or missing items

If your coffee arrives damaged, you receive the wrong coffee, or something is missing from your order, contact us within 30 days of delivery with your order number and a photo if possible. We’ll send a replacement or issue a full refund for the affected items at no cost to you. You won’t need to send anything back.

Unopened bags

Unopened bags in their original condition can be returned within 30 days of delivery for a refund of the product price. Please email us before sending anything back. Return shipping is the customer’s responsibility, and original shipping charges are not refundable.

Opened bags

Because coffee is a food product, we can’t accept returns of opened bags. If a coffee isn’t to your taste, let us know. We’re happy to help you find one you’ll love.

Cancellations and changes

We roast and ship quickly, so please email us as soon as possible if you need to cancel or change an order. If your order hasn’t shipped yet, we’ll cancel it and refund you in full.

Refunds

Approved refunds are returned to your original payment method. Please allow 5–10 business days for your bank or card issuer to post the refund.

Contact

To report a problem, request a return or ask a question, email info@aurearoasters.com.